Privacy Policy

This Privacy Policy explains the principles regarding the collection, processing, storage, protection, and sharing of personal data of users who visit or use our website and mobile application.

By using our website and/or mobile application, you are deemed to have accepted the terms set forth in this Privacy Policy.

1. Personal Data Collected

When you visit our website or use our mobile application, the following personal data may be collected:

• Name, surname, and other identification information

• Email address, phone number, and contact details

• IP address, device information, operating system, and browser information

• Usage, transaction, and access records

• Data obtained through Cookies and similar technologies

• Location data related to the use of the mobile application

• Other information voluntarily provided by the user

2. Purposes of Processing Personal Data

Collected personal data may be processed for the following purposes:

• Providing and maintaining services

• Creating and managing user accounts

• Improving and personalizing user experience

• Providing technical support and customer services

• Managing security processes

• Analyzing website and application performance

• Fulfilling legal obligations

• Conducting communication, notification, and information activities

3. Processing of Location Data

Our mobile application may access your device's location information while the application is in use and, where necessary, in the background in order to provide services accurately, securely, and without interruption.

Location data may be used for providing location-based services, determining the nearest service points, route and navigation operations, managing operational processes, ensuring security controls, and improving user experience.

Users may change or revoke location access permissions at any time through their device settings. However, in such cases, some features of the application may partially or completely cease to function.

4. Cookies

Cookies and similar technologies are used on our website and mobile application to improve user experience.

These technologies may be used for the following purposes:

• Ensuring the proper functioning of the website and application

• Remembering user preferences

• Performing performance and usage analyses

• Supporting security processes

You may block or delete cookies through your browser settings. However, in such cases, you may not be able to fully benefit from some of our services.

5. Sharing of Personal Data

Your personal data may be transferred, only to the extent necessary and in compliance with applicable legislation, to:

• Authorized public institutions and organizations within the scope of legal obligations

• Business partners providing technical infrastructure, hosting, maintenance, and support services

• Authorized authorities for the execution of legal processes

Your personal data is not sold, rented, or shared with third parties for marketing purposes except where required by law.

6. Data Security and Retention

Necessary technical and administrative measures are implemented to ensure the confidentiality and security of your personal data.

Your data is retained for the periods prescribed by applicable legislation or for as long as required by the purposes of processing. At the end of the retention period, it is securely deleted, destroyed, or anonymized.

7. User Rights

In accordance with applicable legislation, users have the right to:

• Learn whether their personal data is being processed

• Request information regarding processed data

• Request correction of incomplete or inaccurate data

• Request deletion or destruction of personal data

• Object to processing activities

• Claim compensation in case of damages

8. Policy Updates

This Privacy Policy may be updated in accordance with legal regulations or changes to our services.

The updated policy becomes effective as of the date it is published on the website and mobile application.

9. Contact

For any questions, opinions, requests, or applications regarding this Privacy Policy, you may contact us through the communication channels available on our website or mobile application.